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Emoticons in Emails
By:Valli Bindana on Tue 24 Jun 2008 10:18 AM under Communication, Uncategorized

An emoticon is a great substitute for an expressive face. We as a people are very visual. And when we talk face to face, we may be heard but our message gets understood and retained better when our eyes lips and the rest of our face works up its magic and expresses our feelings.

So when writing official emails, try this. Use your discretion and put a few smilies (emoticons) in. Smilies make the tone of your message positive, upbeat and encouraging. If that is what you want it to be like :)

Emoticons also blunt edges of rawness in communication. Consider these statements with and without emoticons –

Refusal:

No thanks.
No thanks :)

Differing opinion:

I beg to differ
I beg to differ :)

Persistence:

I assume you have been and are busy. Here’s my third reminder.
I assume you have been and are busy. Here’s my third reminder :)

Apologies:

Hope it didn’t cause trouble. Sorry about that.
Hope it didn’t cause trouble. Sorry about that :)

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